FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR CANCELLATION POLICY?

We understand that unforeseen circumstances may require you to cancel or reschedule your appointment with us. To provide the best service to all our clients, we have implemented the following cancellation policy:

  1. Cancellation Notice:

    • Once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you. We kindly request that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be in need of our services.

  2. Cancellation Fee:

    • If you cancel your appointment with less than 48 hours' notice, a cancellation fee will be assessed. The cancellation fee will be equal to 20% of the total service cost (up to $100) and must be paid before you can reschedule your appointment. Unfortunately we cannot make any exceptions, including sickness. Thank you for your understanding!

  3. No-Show and Same Day Cancellations:

    • In the event of a no-show or if you cancel on the same day as your scheduled appointment, you will be charged the full amount of the service booked.

  4. Deposits:

    • Please note that all deposits made to secure appointments are nonrefundable. Deposits serve as a commitment to your appointment and help us ensure our schedule runs smoothly.

By booking an appointment with us, you agree to abide by these terms. If you have any questions or need to discuss your specific situation, please feel free to contact us. We value your business and appreciate your understanding of our cancellation policy.